Teave LLC (“Teave”, “we”, “us”, “our”) owns and operates Milton Guitar Lessons and is
committed to protecting your privacy.
Teave LLC operates out of the United States and Canada and provides services to users worldwide, including in the
European Union / EEA, the United Kingdom, and Japan.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our
website and services (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Who we are and how to contact us
Controller / Operator
Teave LLC
3900 Jermantown Road, Suite 300
Fairfax, VA 22030, United States
Email: privacy@miltonguitarlessons.com
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal
information, please contact us at the email above.
2. Personal information we collect
We collect and process the following categories of personal information.
2.1 Account and contact information
When you create an account or interact with the Services, we may collect:
- Email address (stored in our database in encrypted form)
- Password (stored using industry-standard hashing; we never store your plain-text password)
2.2 Subscription and billing information
We use Stripe, Inc. (“Stripe”) to process payments and manage subscriptions.
We do not store your name, full credit card number, full payment card details, or complete billing address on our
own servers.
Stripe may collect and store:
- Payment card details
- Billing address
- Tax-related information (such as country, postal code, or any VAT/GST ID you provide)
Stripe processes this information in accordance with its own terms and privacy policy. From Stripe, we receive
limited billing-related information such as:
- Stripe customer ID
- Subscription details (plan, status, start / renewal dates)
- Last 4 digits of your card and card brand
- Billing country or other high-level billing data needed for receipts, tax, and records
2.3 Usage and technical data
When you visit our website, we may automatically collect certain information about your device and how you use the
Services, including:
- IP address
- Browser type and version
- Operating system and device information
- Pages visited and actions taken on the site
- Referring URL (the page that led you to our site)
- Dates, times, and duration of visits
This information is collected through:
- Our own server logs
- Google Analytics, configured in a minimal, privacy-focused way
- Google Ads conversion tracking, limited to measuring whether certain ads lead to actions on our site (no remarketing)
See Section 11 – Cookies, analytics, and advertising measurement for more details.
2.4 Communications
When you contact us or interact with us, we may collect:
- Emails and messages you send us (for example, support requests or questions)
- Information you provide in those communications (e.g., your name or other details you choose to include)
- Records of our responses to you
2.5 Marketing preferences
We may also collect information about your marketing preferences, such as:
- Whether you have opted in or out of receiving news and updates by email
- Records of your unsubscribe / opt-out choices
We do not intentionally collect special categories of personal data (such as health information, religious beliefs,
or political opinions).
3. How we use your personal information
We use your personal information for the following purposes:
3.1 To provide and maintain the Services
- Creating and managing your account
- Providing access to lessons, courses, and subscription content
- Processing payments and managing subscriptions through Stripe
-
Sending essential service-related communications (for example, account confirmations, payment receipts, renewal
notices, password reset emails, and important changes to the Services)
3.2 To improve and secure the Services
- Monitoring usage to understand how people use the site and to improve content, features, and performance
- Debugging and troubleshooting technical issues
- Protecting against fraud, abuse, and security threats
- Ensuring the stability and security of our infrastructure
3.3 Analytics (minimal Google Analytics)
We use Google Analytics in a minimal, privacy-focused configuration to help us understand:
- Which pages are visited and how often
- What devices and browsers are used
- High-level patterns in how the site is used
We do not use Google Analytics for personalized advertising or to create remarketing audiences. See Section 11.2 for
details.
3.4 Advertising measurement (Google Ads conversion tracking only)
We may use Google Ads conversion tracking to understand whether our ads lead to actions on our site (for example,
signing up or subscribing). This helps us measure the effectiveness of our advertising.
- We configure Google Ads so that we do not use these tags for remarketing or to track you across other websites.
-
We do not receive information from Google about your browsing behavior on other sites; we receive aggregate and/or
limited reports about conversions related to our ads.
See Section 11.3 for more details.
3.5 To communicate with you
- Responding to your questions, feedback, and support requests
- Sending important information about your account or subscription
- Informing you of important changes to the Services or this Privacy Policy
3.6 Marketing communications (with consent where required)
With your consent where required by law, we may use your email address to send you:
- News about new lessons and content
- Updates about Milton Guitar Lessons
- Other information about our services
You can opt out of marketing emails at any time (see Section 10).
3.7 Legal and compliance
We may process your information as necessary to:
- Comply with applicable laws and regulations (for example, tax and accounting rules)
- Respond to lawful requests and legal processes
-
Enforce our terms and protect our rights, property, and safety or the rights, property, and safety of others
4. Legal bases for processing (EU/EEA, UK, and similar regions)
Where laws such as the GDPR / UK GDPR apply, we rely on one or more of the following legal bases to process your
personal information:
-
Contract – when processing is necessary to provide the Services you requested (e.g., account creation,
subscription access, payment processing).
-
Consent – for certain activities such as sending marketing emails where consent is required. You can
withdraw your consent at any time.
-
Legitimate interests – for purposes such as maintaining and improving the Services, preventing fraud,
ensuring security, and performing minimal analytics and advertising measurement, provided these interests are not
overridden by your rights and interests.
-
Legal obligations – when processing is necessary to comply with laws and regulations (for example, tax
and accounting obligations).
5. How we share your personal information
We do not sell or rent your personal information. We may share your information only as described below.
5.1 Payment processor (Stripe)
When you make a purchase or subscribe, your payment information is processed by Stripe. Stripe collects and processes
your payment card and billing information as an independent service provider.
- We do not have access to your full card number or full payment details.
-
We receive limited information from Stripe, such as whether a payment was successful, your Stripe customer ID, and
high-level card/billing details to manage your subscription and records.
5.2 Analytics and advertising measurement providers
We use third-party service providers to help us understand how our site is used and how our ads perform, including:
- Google Analytics (for minimal usage analytics)
- Google Ads (for conversion tracking only, not remarketing)
These providers may collect or receive limited usage data from your browser (for example, IP address, device and
browser information, and pages visited) to provide us with aggregated statistics and conversion reports.
We configure these services so that:
- We do not use them to build remarketing audiences.
- We do not use them for personalized advertising across other sites.
5.3 Other service providers
We may share personal information with trusted third parties that help us operate the Services, such as:
- Website hosting and infrastructure providers
- Email delivery providers (for transactional emails like password resets and receipts)
- Security and performance monitoring providers
These providers may only use your personal information to perform services for us and are required to protect your
information appropriately.
5.4 Legal and safety reasons
We may disclose your personal information if we believe in good faith that it is reasonably necessary to:
- Comply with any applicable law, regulation, legal process, or governmental request
- Enforce our terms and other agreements
- Protect the rights, property, or safety of Teave LLC, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
5.5 Business transfers
If Teave LLC or Milton Guitar Lessons is involved in a merger, acquisition, reorganization, or sale of assets, your
information may be transferred as part of that transaction, subject to continued protection consistent with this
Privacy Policy.
6. International transfers
We operate from the United States and Canada, and some of our service providers (including Stripe and Google) are
located in other countries. As a result, your personal information may be transferred to and processed in countries
that may have different data protection laws than your own country.
Where required by law, we take steps to ensure that an adequate level of protection is in place for such transfers, for example by:
- Using contractual protections such as Standard Contractual Clauses; and/or
- Working with providers that implement strong security measures and recognized data transfer mechanisms.
By using the Services, you understand that your personal information may be processed in countries outside your home
country.
7. Data retention
We retain personal information only for as long as reasonably necessary to:
- Provide and maintain the Services
- Comply with our legal, tax, and accounting obligations
- Resolve disputes
- Enforce our agreements
In general:
-
Account and subscription information is retained while your account is active and for a reasonable period
afterwards as required for legal and record-keeping purposes.
- Emails and communications are retained as long as needed to manage our relationship and maintain records.
-
Logs, analytics, and advertising measurement data are kept for limited periods necessary for security,
troubleshooting, and basic analytics/measurement, and may be stored in aggregated or anonymized form.
We may also anonymize information (so that it can no longer be associated with you). We may use anonymized
information indefinitely without further notice to you.
8. Security
We use technical and organizational measures designed to help protect your personal information, including:
- Encrypting sensitive data such as your email address in our database. Access to decrypted email addresses is restricted to authorized personnel and systems with a legitimate business
need (for example, customer support and account administration), and is protected by access controls.
- Hashing passwords using industry-standard methods
- Limiting access to personal information to those who have a legitimate business need to know
- Using reputable third parties like Stripe for secure payment processing
- Maintaining reasonable security practices in our infrastructure and code
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to
protect your information, we cannot guarantee absolute security.
9. Your rights
Depending on your location, you may have some or all of the following rights regarding your personal information:
- Access – Request a copy of the personal information we hold about you.
- Correction (rectification) – Ask us to correct inaccurate or incomplete information.
- Deletion (erasure) – Request that we delete your personal information, subject to legal and contractual obligations.
- Restriction – Request that we limit the processing of your personal information in certain circumstances.
- Objection – Object to certain types of processing, including direct marketing.
-
Data portability – Request a copy of certain personal information in a structured, commonly used
format and/or ask us to transmit it to another controller where technically feasible.
-
Withdraw consent – Where we rely on consent, you may withdraw it at any time. This will not affect
the lawfulness of processing before the withdrawal.
To exercise these rights, please contact us at
privacy@miltonguitarlessons.com.
We may need to verify your identity before responding.
9.1 Regional notes
-
Canada (PIPEDA): You have the right to access and challenge the accuracy and completeness of your
personal information and may file a complaint with the Office of the Privacy Commissioner of Canada if you are not
satisfied with our response.
-
EU/EEA and UK (GDPR / UK GDPR): You have the rights listed above, and you may lodge a complaint with
your local data protection authority if you believe that our processing of your personal information violates
applicable law.
-
Japan (APPI): You may have rights to request disclosure, correction, addition, deletion, or suspension
of use of your personal information in accordance with the Act on the Protection of Personal Information. We will
handle such requests in accordance with applicable law.
-
United States (certain state laws such as California): Depending on your state of residence, you may
have additional rights such as specific access, deletion, or non-discrimination rights. If you are a resident of
such a state and wish to exercise your rights, please contact us.
10. Marketing communications
We comply with applicable anti-spam and consent requirements, including Canada’s Anti-Spam Legislation (CASL) and,
where applicable, GDPR/UK GDPR rules.
We will only send you marketing emails (such as news about new content and lessons) if:
- You have actively opted in; or
- We are otherwise permitted to do so under applicable law.
You can opt out of marketing emails at any time by:
Even if you opt out of marketing emails, we may still send you non-marketing emails related to your account or
subscription (for example, payment receipts, important service notices, or password reset emails).
11. Cookies, analytics, and advertising measurement
11.1 Cookies and similar technologies
Our website uses cookies and similar technologies for purposes such as:
- Keeping you logged in and maintaining your session
- Remembering certain preferences
- Providing basic analytics and advertising measurement
- Enhancing security and preventing abuse
You can control cookies through your browser settings and other tools. If you disable certain cookies, some
features of the Services may not function properly.
Where required by law, we may present you with additional choices (for example, a cookie banner or settings) to
manage analytics and advertising-related cookies.
11.2 Google Analytics (minimal configuration)
We use Google Analytics in a minimal, privacy-focused configuration to understand how visitors use our site and to
improve content and performance. In particular:
-
We collect basic usage data only (such as pages visited, approximate location based on IP, device and browser type,
and time spent on pages).
- We do not use Google Analytics for personalized advertising or to build remarketing lists.
-
We aim to configure Google Analytics with privacy-enhancing settings where available (for example, limiting data
retention and disabling advertising features and certain data-sharing settings related to ads).
-
Google Analytics may process this data on servers outside your country (for example, in the United States).
You can manage or block Google Analytics by:
- Adjusting your browser settings or using browser extensions that block analytics scripts; and/or
- Using opt-out tools provided by Google where available.
11.3 Google Ads conversion tracking (no remarketing)
We may use Google Ads conversion tracking to measure whether an ad for Milton Guitar Lessons leads to actions on our
site (for example, completing sign-up or starting a subscription).
- When you click one of our ads and later complete a defined action on our site, Google Ads may record that a conversion occurred.
- We configure Google Ads so that:
- We do not use conversion tags to build remarketing audiences.
- We do not use these tags to track you across other sites for personalized ads.
-
We do not receive your browsing history on other sites. We receive aggregated or limited conversion statistics
(such as the number of sign-ups attributed to a particular ad or campaign).
You can control how Google uses information from sites and apps (including ads and conversions) through
Google’s own privacy and ad settings.
12. Children’s privacy
Our Services are not directed to children under the age of 13 (or a higher age where required by local law, such as
16 in some EU countries), and we do not knowingly collect personal information from children in that age range.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at
privacy@miltonguitarlessons.com, and we will take steps to delete
such information where required by law.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we will:
- Update the “Last updated” date at the top of this page; and
- Take additional steps required by law (for example, notifying you by email or through the website).
Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the changes.
14. Contact information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please
contact us at:
Teave LLC (Milton Guitar Lessons)
Email: privacy@miltonguitarlessons.com
Address: 3900 Jermantown Road, Suite 300
Fairfax, VA 22030, United States